AI Disclosure

1. Where AI is used in Vencresa

Vencresa uses generative AI to assist travel advisors with tasks including: drafting client email replies, generating itinerary proposals, suggesting commission-optimizing supplier swaps, summarizing client preferences ("taste profiles"), and answering travel-knowledge questions through the Travel Brain cache.

2. AI can be wrong

All large-language-model output may contain factual errors, including incorrect prices, outdated visa or entry rules, fictional policies, hallucinated supplier details, wrong dates, and misattributed quotes. You — the travel advisor — are solely responsible for reviewing, correcting, and approving every piece of AI-generated content before it is sent to a client, supplier, or used in any booking, quote, or contractual context.

Vencresa, Hoskins Travel LLC, and our AI providers make no warranty as to the accuracy, completeness, or suitability of any AI-generated content for any particular purpose. See our Terms of Service for the full liability provisions.

3. What data trains the assistant

By default, AI learning is OFF. The assistant uses a small set of curated, generic travel knowledge that ships with the product.

If an agency owner opts in (Settings → AI → "Travel Brain learning"), Vencresa will store anonymized summaries of the agency's own AI calls — prompts and AI replies — to build a private cache of high-confidence answers ("Travel Brain"). This cache is scoped to the agency only and is not shared with other agencies unless the owner separately opts in to community sharing.

Vencresa does not use your data to train third-party foundation models (e.g. OpenAI, Google, Anthropic). Data sent to upstream AI providers is governed by their zero-retention or short-retention API terms; we do not authorize those providers to train on Vencresa traffic.

4. Community brain sharing (opt-in only)

Agencies may optionally contribute de-identified, destination- level facts (e.g. "Japan visa rules for US passport holders") to a shared knowledge pool that benefits all participating agencies. Before any fact leaves your agency, we strip client names, email addresses, phone numbers, exact prices, and exact future dates. You can disable community sharing at any time; previously contributed facts may remain in the shared pool because they no longer identify your agency.

5. Disabling AI features

Every AI feature can be turned off individually in Settings → AI. When a feature is off, no AI calls are made and no data from that feature flows into the learning pipeline.

6. Data export and account deletion

You can request a JSON export of your workspace data, or deletion of your account and all associated brain-memory rows, from Settings → AI → "My data". Deletion requests are processed within 30 days.

7. Changes to this disclosure

We may update this page as our AI usage evolves. Material changes will be surfaced in the app and the "Last updated" date above will change. Continued use after an update constitutes acceptance of the updated disclosure.

8. Contact

Questions about AI usage: privacy@vencresa.com.