Question 1

What is Vencresa?

Accepted Answer

Vencresa is an AI-powered CRM built specifically for independent travel advisors and small agencies. It combines contacts, trips, quotes, bookings, commissions, a client portal, and an AI assistant that drafts proposals, replies, and marketing funnels.

Question 2

Do I need to be tech-savvy to use it?

Accepted Answer

No. If you can use Gmail and Canva, you can run Vencresa. Onboarding takes about 20 minutes and the AI guides you through setup.

Question 3

How do I import my existing clients?

Accepted Answer

Import from CSV, Gmail, or any spreadsheet in one step. There's no migration project — you can start sending quotes the same day.

Question 4

Is there a free trial?

Accepted Answer

Yes. The Pro plan includes a 14-day free trial. No credit card is required to start.

Question 5

How much does Vencresa cost?

Accepted Answer

Starter is $29/month, Pro is $79/month, and Agency is $199/month. Annual plans save roughly 17% (two months free). See the pricing page for the full breakdown.

Question 6

Who handles billing?

Accepted Answer

Paddle is our merchant of record. They handle taxes, invoices, and payment methods worldwide. You'll see Paddle on your statement.

Question 7

What's your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee on annual plans. Refunds are processed through Paddle or by emailing support@vencresa.com.

Question 8

Can I cancel anytime?

Accepted Answer

Yes — cancel from billing in one click. You'll keep access until the end of the paid period, then the workspace becomes read-only.

Question 9

What happens if I upgrade or downgrade?

Accepted Answer

Upgrades take effect immediately and are prorated. Downgrades take effect at the end of your current billing period.

Question 10

What does the AI actually do?

Accepted Answer

It drafts proposals, writes 3 reply options in your voice for any inbound message, generates destination guides, builds full marketing funnels (landing page + quiz + nurture emails), and stamps your affiliate IDs into every recommendation.

Question 11

How does affiliate income work?

Accepted Answer

Paste your Booking.com, Viator, GetYourGuide, SafetyWing, or Priority Pass IDs once. Every AI-generated guide and recommendation stamps them automatically — passive income with no extra work.

Question 12

Does it sync with Gmail or Outlook?

Accepted Answer

Yes. Gmail and Outlook both connect via OAuth in one click. Replies sync to the matching contact, lead scores update, and follow-up tasks are created automatically. iCloud, Yahoo, and other providers connect via IMAP.

Question 13

Can clients see their trips?

Accepted Answer

Yes. Every client gets a branded portal with their itinerary, quotes, documents, and trip stories. No extra logins required — they get a magic link.

Question 14

Do you have a mobile app?

Accepted Answer

Vencresa is a Progressive Web App — install it from your phone's browser and it works like a native app, offline-capable, with push notifications.

Question 15

Where is my data stored?

Accepted Answer

Data is stored on Supabase (Postgres) hosted on AWS, with row-level security so only you and your agency members can read your records. Backups run continuously.

Question 16

Is the AI training on my client data?

Accepted Answer

No. We never share your client data with model providers for training. AI calls are stateless — your data is sent only to fulfill a request and is not retained by the model.

Question 17

Can I export or delete my data?

Accepted Answer

Yes — full CSV export from settings, and you can request deletion at /data-deletion. We comply with GDPR and CCPA.

Question 18

Do you support two-factor authentication?

Accepted Answer

Yes. MFA via authenticator apps is available on every plan from Settings → Security.

Question 19

How do I reset my password?

Accepted Answer

Go to the sign-in page and click 'Forgot password' — we'll email you a reset link. If you're already signed in, ask the in-app support assistant to send the link.

Question 20

Can I have multiple agents on one account?

Accepted Answer

Yes. The Agency plan supports unlimited seats with role-based access (owner / admin / member) and centralized billing.

Question 21

How do I contact support?

Accepted Answer

Email support@vencresa.com, use the chat bubble on any page, or visit the support page. Pro and Agency customers get priority response within 1 business day.

Frequently asked questions

Getting started

Pricing & billing

Features

Security & data

Account

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