Refund Policy

30-Day Money-Back Guarantee

We want you to be fully satisfied with your Vencresa subscription. If you are not happy with the Service for any reason, you may request a full refund within 30 days of your initial purchase or subscription start date.

How to Request a Refund

Refunds are processed by our payment provider, Paddle. To request a refund, you can:

• Visit paddle.net and follow their refund request process, or
• Email us at support@vencresa.com with your order details and we will coordinate with Paddle on your behalf.

Refund Eligibility

The 30-day money-back guarantee applies to your first subscription purchase. Refund requests must be submitted within 30 days of the transaction date. After 30 days, subscriptions are non-refundable for the current billing period, but you may cancel at any time to stop future charges.

Your Statutory Rights

This guarantee is offered in addition to, and does not limit, any rights you have under the consumer law of your country.

Australian customers: our services come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure with the service, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value, plus compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time and, if that is not done, to cancel and obtain a refund for the unused portion. These rights apply regardless of the 30-day window above.

Australian business customers: where you acquire the Service for use in your business, our remedies for a failure to comply with a consumer guarantee are limited to refunding the fees you paid to us for the Service for the period affected by the failure, as set out in §8a(ii) of our Terms & Conditions.

Refund Processing

Once approved, refunds are typically processed within 5–10 business days. The time it takes for the refunded amount to appear in your account depends on your bank or card issuer.

Contact

If you have any questions about this Refund Policy, please contact us at: support@vencresa.com.